Terms of Service

Last updated: 15 April 2026

1. Acceptance of Terms

By downloading, installing, accessing, or using the KLASHR mobile application (the "App"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, our Community Guidelines, and our End User License Agreement (collectively, the "Agreements"). If you do not agree to all of these Agreements, you must not download, install, or use the App.

These Terms constitute a legally binding agreement between you ("you", "your", "User") and KLASHR ("we", "us", "our", "KLASHR"). KLASHR is operated from Australia (ABN pending).

2. Eligibility

You must be at least 12 years old to create an account and use KLASHR. By using the App, you represent and warrant that:

• You are at least 12 years of age.
• If you are between 12 and 18 years old, your parent or legal guardian has reviewed and consented to these Terms on your behalf.
• You have the legal capacity to enter into a binding agreement (or your parent or guardian has done so on your behalf).
• Your use of the App does not violate any applicable law or regulation in your jurisdiction.

We reserve the right to request proof of age at any time and to suspend or terminate accounts where we reasonably believe the User does not meet the age requirement.

Age verification. KLASHR's age verification may include device-level age signals, platform-provided age data (such as Apple or Google account age restrictions), and third-party age verification services where required by Australian law, including the Online Safety Amendment (Social Media Minimum Age) Act 2025. KLASHR does not rely solely on self-declared age.

3. Account Registration and Security

To use KLASHR, you must create an account using one of the following methods: phone number verification via OTP (one-time passcode), Apple Sign In, or Google Sign In. You agree to:

• Provide accurate and current information during registration.
• Maintain only one active account. Multi-accounting is strictly prohibited.
• Keep your device and authentication credentials secure. You are responsible for all activity that occurs under your account.
• Notify us immediately at support@klashr.com if you become aware of any unauthorised access to or use of your account.

You may choose a username and select an avatar during onboarding. Your username must not impersonate another person, contain offensive material, or violate our Community Guidelines. We reserve the right to reclaim, modify, or remove usernames at our discretion.

4. License to Use the App

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the App on a compatible iOS device that you own or control, solely for your personal, non-commercial purposes. This licence does not include the right to:

• Sublicense, sell, rent, lease, or distribute the App or any part thereof.
• Copy, modify, or create derivative works based on the App.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent expressly permitted by applicable law.
• Use the App for any commercial, competitive, or benchmarking purpose.

5. User Conduct and Acceptable Use

You agree to use the App in accordance with these Terms, all applicable laws, and our Community Guidelines. Without limiting the foregoing, you agree not to:

• Use the App for any unlawful, fraudulent, or malicious purpose.
• Harass, abuse, threaten, stalk, intimidate, or bully other users.
• Post or transmit content that is hateful, discriminatory, defamatory, obscene, sexually explicit, or otherwise objectionable.
• Attempt to manipulate scores, votes, streaks, leaderboards, or any other game mechanic through automation, bots, scripts, multiple accounts, or coordinated activity.
• Exploit bugs, glitches, or vulnerabilities in the App. If you discover a bug, report it to support@klashr.com.
• Access or attempt to access another user's account, or any systems, data, or networks beyond your authorised scope.
• Interfere with or disrupt the App's infrastructure, servers, or networks.
• Scrape, crawl, or use automated tools to extract data from the App.
• Promote, advertise, or link to gambling services, betting tips, or odds providers.
• Spam, send unsolicited messages, or engage in excessive self-promotion.
• Share another person's personal information without their explicit consent.

6. Predictions and Voting

KLASHR is a free-to-play sports prediction and entertainment platform. It is important to understand that:

• KLASHR is not gambling. No real money is wagered on predictions. No real money can be won through the App. All rewards are virtual.
• Predictions are skill-based opinions about sporting outcomes. You earn points and virtual rewards based on the accuracy of your predictions.
• Prediction results are determined by real-world sporting outcomes sourced from third-party data providers. We make reasonable efforts to ensure accuracy but do not guarantee that all results will be correct or timely.
• We reserve the right to void, modify, or cancel any prediction question at our discretion — for example, if a match is postponed, abandoned, or if a data error is identified.
• Predictions must be placed within the time window displayed for each question. Once a prediction is submitted, it generally cannot be changed.

Randomised reward disclosure. If any rewards, drops, or loot-box-style mechanics within KLASHR use randomised outcomes, we will clearly disclose the odds and probability of each reward tier before you participate. As at the date of these Terms, KLASHR does not use loot boxes or randomised paid reward mechanics. If randomised reward mechanics are introduced in the future, this disclosure obligation will apply in full.

7. Virtual Currency (Balls)

"Balls" are the virtual currency used within KLASHR. By using or purchasing Balls, you acknowledge and agree that:

• Balls have no real-world monetary value. They are not legal tender, are not redeemable for cash, and cannot be exchanged for real-world goods or services outside the App.
• Balls are earned through gameplay (correct predictions, streaks, achievements, referrals) or purchased via in-app purchase.
• All purchases of Balls are final and non-refundable, except where required by applicable consumer protection law.
• Balls are not your property. You hold a limited, personal, non-transferable, revocable licence to use Balls within the App.
• You may not sell, trade, transfer, gift, or otherwise convey Balls to any other person, whether within or outside the App, except through features we explicitly provide.
• We reserve the right to manage, regulate, modify, adjust, or eliminate Balls or the virtual currency system at any time, with or without notice. We are not liable to you for exercising these rights.
• If your account is suspended or terminated for violation of these Terms, you forfeit all Balls without compensation.
• Unused Balls do not expire while your account remains active and in good standing.

Fair purchase design. KLASHR is committed to transparent and fair purchase experiences. All purchase interfaces within the App adhere to the following principles:

• Purchase buttons are visually distinct from non-purchase actions and clearly labelled.
• All purchases require a confirmation step before payment is processed.
• No purchase options are pre-selected by default.
• Button placement is designed to prevent accidental purchases — purchase actions are never disguised as or placed adjacent to routine navigation elements.

8. KLASHR+ Subscription

KLASHR+ is our premium subscription tier that provides additional features and benefits. By subscribing to KLASHR+, you agree that:

• Subscriptions are billed on a recurring basis (weekly, monthly, or annual, depending on the plan you select) and auto-renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.
• Payment is charged to your Apple App Store or Google Play Store account at confirmation of purchase.
• You may manage or cancel your subscription at any time through your device's account settings (Apple Settings > Apple ID > Subscriptions, or Google Play > Subscriptions). Cancellation takes effect at the end of the current billing period; you retain access to KLASHR+ features until then.
• No refunds or credits are provided for partial billing periods or unused portions of a subscription.
• We reserve the right to modify subscription pricing, features, or plans with reasonable notice. Price changes will apply to billing periods starting after the change is communicated and will not affect your current active billing period.
• Free trials, if offered, automatically convert to paid subscriptions unless cancelled before the trial period ends.
• Refund requests for subscriptions should be directed to Apple or Google, as they process the payment.

Pre-renewal notification. KLASHR will send a notification at least 7 days before any subscription renewal charge, stating the amount to be charged, the date of the charge, and how to cancel. This is in addition to any notices sent by Apple or Google.

One-click cancellation. You can cancel your KLASHR+ subscription through the same medium you used to subscribe — your Apple App Store or Google Play subscription settings. KLASHR will never require phone calls, mailed forms, or multi-step cancellation flows beyond the standard platform process.

Free trial pricing transparency. Any free trial offer for KLASHR+ must clearly display the full recurring subscription price that will apply after the trial ends, not just the trial price. The post-trial price will be shown with equal or greater prominence than the trial offer itself, so you always know what you will be charged before the trial converts to a paid subscription.

9. In-App Purchases

All in-app purchases (including Balls and KLASHR+ subscriptions) are processed through the Apple App Store or Google Play Store. By making a purchase, you agree that:

• All purchases are subject to the terms and conditions of the applicable app store.
• Purchases are final sales and are non-refundable, except where required by applicable consumer protection law (including Australian Consumer Law).
• We do not process or store payment card information. All payment processing is handled by Apple or Google.
• You are responsible for all purchases made through your account, including any purchases made by minors using your device with your permission.
• Prices are displayed in your local currency as determined by the app store and may vary by region. Prices include applicable taxes where required.

Accidental purchase refund. If you make an accidental in-app purchase, you may request a refund within 30 days of the purchase date by contacting support@klashr.com. Refund requests from parents or guardians for purchases made by children on their accounts will be processed promptly.

Payment security. All payment processing is handled by Apple (App Store) and Google (Google Play). KLASHR does not directly collect, store, or process credit card numbers or payment card data. Payment transactions are protected by the payment processor's PCI-DSS compliant infrastructure. KLASHR receives only purchase confirmation receipts.

10. Leaderboards and Rankings

KLASHR features leaderboards that publicly display user rankings based on prediction accuracy and points. By using the App, you agree that:

• Your username, avatar, rank tier, score, and position may be displayed on global, seasonal, and country-level leaderboards visible to all users.
• Rankings are calculated automatically based on our scoring algorithms. We reserve the right to adjust scoring methodology at any time.
• We actively monitor for cheating and manipulation. Users found to be manipulating leaderboards — through multi-accounting, automation, coordinated voting, or other means — may have their scores voided and accounts suspended or terminated.
• Season resets occur periodically. At the end of each season, scores are soft-reset and a new season begins. Historical season data is preserved.

11. Streaks and Rewards

KLASHR tracks prediction streaks (consecutive correct predictions) and awards virtual rewards for achievements. You acknowledge that:

• All streaks and rewards are virtual and have no real-world monetary value.
• Streak calculations are based on data from our third-party sports data providers. We make reasonable efforts to ensure accuracy but are not liable for errors in underlying data.
• We reserve the right to modify, adjust, or reset streaks and rewards at any time, including in cases of suspected cheating or system errors.
• Streak-related notifications (e.g., streak-at-risk reminders) can be managed in your notification preferences.

12. Chat and Social Features

KLASHR includes several social features. By using these features, you agree to the following:

• Event chat — public chat rooms tied to live sporting events. All messages are visible to other users viewing that event. Event chats should remain focused on the match or event at hand.
• Crew chat — private group chat within your crew. Messages are visible to all crew members.
• Direct messages — private messages between two users. Sending unsolicited, harassing, or abusive direct messages is prohibited.

All chat messages are subject to our Community Guidelines. Messages must be appropriate for a 12+ audience. We monitor chat content using a combination of automated systems and human review. We reserve the right to remove messages, mute users, or take other enforcement action without prior notice. Users can report inappropriate content or block other users directly in the App.

13. User-Generated Content

By submitting content to KLASHR — including chat messages, prediction votes, suggested questions, crew names, crew descriptions, and any other materials ("User Content") — you:

• Grant KLASHR a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, transferable licence to use, reproduce, modify, adapt, publish, translate, display, distribute, and create derivative works from your User Content in connection with operating, promoting, and improving the App.
• Represent and warrant that you own or have the necessary rights to submit the User Content and to grant the licence described above.
• Represent and warrant that your User Content does not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, or other legal rights.
• Acknowledge that you are solely responsible for your User Content and the consequences of posting it.

We do not claim ownership of your User Content, but we need the licence described above to operate the service (e.g., displaying your chat messages to other users, showing your username on leaderboards).

14. Crew and Tribe Features

KLASHR allows users to create and join crews (small groups) and tribes (larger communities). By using these features, you agree that:

• Crew creators are responsible for setting the tone and helping maintain standards within their group, consistent with our Community Guidelines.
• Crew names, descriptions, and images must comply with our Community Guidelines. We reserve the right to remove or modify crew content that violates our guidelines.
• Crews or tribes that repeatedly produce guideline violations may be disbanded without notice.
• Crew membership and crew-related statistics may be visible to other crew members and, in some cases, to other users on leaderboards.

15. Head-to-Head Challenges

KLASHR may offer head-to-head prediction challenges between users. These challenges involve only virtual rewards (Balls or points) and no real money. We reserve the right to modify, suspend, or discontinue head-to-head features at any time. Challenge results are determined by real-world sporting outcomes and are final once confirmed.

16. Community Guidelines

All users must comply with our Community Guidelines, which set out the standards of behaviour expected within the KLASHR community. The Community Guidelines form part of these Terms. Key principles include: respect and sportsmanship, no hate speech, no harassment, no cheating, no spam, and age-appropriate conduct. Please read the Community Guidelines in full.

17. Content Moderation and Enforcement

We use a combination of automated systems (including content filters and pattern detection) and human review to enforce our Terms and Community Guidelines. Enforcement actions may include, without limitation:

• Warning — a notification that behaviour has crossed a line.
• Content removal — deletion of offending messages, usernames, or other content.
• Temporary mute — chat privileges suspended for a set period.
• Feature restriction — access to certain features limited.
• Shadow ban — content visibility restricted without notification.
• Temporary suspension — account access suspended for a set period.
• Permanent ban — account terminated. No refunds for Balls, purchases, or subscriptions.

The severity of enforcement depends on the nature, frequency, and context of the violation. Serious offences such as threats, hate speech, or illegal content may result in immediate permanent ban. You may appeal moderation decisions by emailing support@klashr.com with the subject line "Moderation Appeal". Appeals are reviewed within 7 business days and decisions on appeals are final.

18. Intellectual Property

All content, features, functionality, design, graphics, trademarks, logos, and software in the App are owned by or licensed to KLASHR and are protected by copyright, trademark, and other intellectual property laws of Australia and international jurisdictions. This includes, without limitation:

• The KLASHR name, logo, and branding.
• The App's user interface, design, and visual elements.
• Our scoring algorithms, Prediction DNA methodology, and game mechanics.
• All text, images, audio, and software code in the App.

Nothing in these Terms grants you any right, title, or interest in KLASHR's intellectual property beyond the limited licence set forth in Section 4. You may not use KLASHR's trademarks or branding without our prior written consent.

19. DMCA / Copyright Claims

We respect the intellectual property rights of others. If you believe that any content on the App infringes your copyright, you may submit a notice to us at support@klashr.com containing:

• A description of the copyrighted work you claim has been infringed.
• A description of where the infringing material is located within the App.
• Your contact information (name, address, email, phone number).
• A statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf.
• Your physical or electronic signature.

We will review valid claims and take appropriate action, which may include removing the infringing content. We may terminate the accounts of repeat infringers.

20. Privacy

Your use of the App is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information. By using the App, you acknowledge that you have read and understood our Privacy Policy. Key points include:

• We collect account data, usage data, device data, purchase data, analytics data, and chat data.
• We use your data to provide and improve the service, communicate with you, process purchases, and ensure safety.
• We do not sell your personal data.
• You have rights to access, correct, and delete your data.

21. Third-Party Services and Links

The App integrates with and relies on third-party services including Firebase, Ably, RevenueCat, AWS, Sentry, and others. Your use of the App may be subject to the terms and privacy policies of these third-party services. We are not responsible for the availability, accuracy, or practices of third-party services. The App may also contain links to third-party websites or content that we do not control. Accessing third-party links is at your own risk.

22. Disclaimers — As Is, No Warranty

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF SPORTS DATA, SCORES, OR PREDICTION RESULTS.
• WARRANTIES REGARDING THE AVAILABILITY OR UPTIME OF THE APP OR ITS FEATURES.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any equivalent legislation that cannot be excluded, restricted, or modified by agreement.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KLASHR, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
• LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP.
• DAMAGES ARISING FROM UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR DATA.
• DAMAGES ARISING FROM THE CONDUCT OF ANY THIRD PARTY ON THE APP.
• ANY OTHER DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) AUD $100.

The limitations in this section apply regardless of the theory of liability (whether contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

24. Indemnification

You agree to indemnify, defend, and hold harmless KLASHR and its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs) arising out of or related to:

• Your use of or access to the App.
• Your User Content.
• Your violation of these Terms, the Community Guidelines, or any applicable law.
• Your violation of any rights of another person or entity.
• Any dispute between you and another user.

We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with our defence of such claim.

25. Dispute Resolution and Arbitration

We want to resolve disputes fairly and efficiently. Before initiating any formal legal proceedings, you agree to:

• First contact us at support@klashr.com with a description of your dispute.
• Attempt to resolve the dispute informally for a period of at least sixty (60) days from the date of your initial contact.

If the dispute cannot be resolved informally, either party may pursue resolution through the courts of Queensland, Australia, or through mediation or arbitration as agreed by both parties. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia for any dispute arising under these Terms. Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

For EU users: nothing in this section limits your right to bring proceedings in the courts of your country of residence or to use the European Commission's Online Dispute Resolution platform.

26. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law provisions. You agree that the courts of Queensland, Australia shall have jurisdiction to hear and determine any disputes arising out of or in connection with these Terms. If you are accessing the App from outside Australia, you are responsible for compliance with local laws to the extent they apply.

27. Termination

We reserve the right to suspend or terminate your account and access to the App at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to:

• Violation of these Terms or our Community Guidelines.
• Cheating, fraud, or manipulation of game mechanics.
• Harassment or abuse of other users.
• Requests from law enforcement or government agencies.
• Extended periods of inactivity.
• Discontinuation or material modification of the App.

You may terminate your account at any time by deleting your account through the App or by contacting support@klashr.com. Upon termination:

• Your licence to use the App is immediately revoked.
• You forfeit all Balls, in-progress streaks, and other virtual items.
• No refunds are provided for Balls, in-app purchases, or unused subscription periods, except where required by applicable law.
• Your personal data will be handled in accordance with our Privacy Policy (generally deleted within 30 days).

Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) shall survive.

28. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable while preserving its original intent. If modification is not possible, the provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

29. Entire Agreement

These Terms, together with the Privacy Policy, Community Guidelines, and End User License Agreement, constitute the entire agreement between you and KLASHR regarding the App and supersede all prior agreements, understandings, proposals, and communications, whether written or oral, relating to the subject matter hereof. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

30. Contact

If you have any questions about these Terms, please contact us:

• General support: support@klashr.com
• Privacy enquiries: privacy@klashr.com

We aim to respond to all enquiries within a reasonable timeframe. For urgent matters relating to account security or safety, please indicate this in your subject line.